Refund Policy

Cancellation

If you wish to change an address or cancel an order please send an email to info@petitsrituels.com within 30 minutes of placing your order. We will refund you immediately.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, just email us at info@petitsrituels.com and we will send you a return label with instructions. You do not pay for the return shipping.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@petitsrituels.com.

Sale items

Sale and regular priced items may be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@petitsrituels.com and we will arrange the collection of your product.

Shipping

Petits Rituels will be responsible for paying for the shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.